WEMIX.Fi Service (“we”, “us”, “our”) takes the protection of personal data (“Personal Data”) very seriously. Please read this privacy policy (the “Policy”) to learn what we are doing with your Personal Data, how we protect it, and what privacy rights you may have under applicable data protection and privacy laws, such as the European Union General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”).
WEMIX.Fi. acts as the data controller for the Personal Data we process. While we determine the purposes and means of processing, certain operational activities, including service operation, customer support, and technical operations, are delegated to our affiliate, Wemade Co., Ltd., in the Republic of Korea.
To use your Personal Data, we must have a valid reason, which under some laws is called the “lawful basis for processing” or “legal grounds for processing.” We may process your Personal Data based on these reasons:
You can contact us to find out more about why we decided to use your personal data in a way that serves our legitimate interests. You can use the contact information provided to get in touch with us at any time.
If we use your personal data with your consent (agreement), you have the right to withdraw your consent at any time. However, withdrawal of consent does not affect the data that has been processed before the withdrawal. Additionally, data processing carried out on legal basis is unaffected.
In this Policy, “personal data” means any information about an identified or identifiable individual. The type of personal data we collect from you depends on how you interact with us and our Service. The table below describes the categories of Personal Data we have collected about you in the last 12 months.
| Personal Data We Collect, Process, or Store | How We Obtain It |
|---|---|
|
Collected by the user upon connecting the wallet to WEMIX.Fi |
|
Collected, created, or provided by the user upon transaction. |
|
Provided by the user upon submitting a customer service inquiry. |
|
Collected upon service use. |
Without this information, we are not able to provide you with all the requested services, and the services we are able to provide may differ depending on the information you provide us. We will not collect additional categories of Personal Data without informing you.
We may process your Personal Data for the following purposes:
We will only retain your personal data for as long as necessary to fulfill the purposes set out above, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Some of the main criteria we use to determine specific retention periods include recording keeping obligations under applicable law or industry standards, relevance to potential litigation, whether data is necessary for us to exercise our rights or maintain the Service. For more information on data retention periods, please contact us by using the information below.
We may share your Personal Data with third parties in the following contexts:
Our Service allows you to upload and share messages and other content with others. If you choose to engage in public activities on the Service, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should always exercise discretion and use caution when disclosing information while participating in these areas. We are not responsible for how other use the information you choose to submit in these public areas.
We are a global company and our service providers and other third parties with whom we share Personal Data with operate globally.
When your Personal Data is safeguarded by the EU or UK General Data Protection Regulation, or Swiss data protection law, before sending it to parties the European Economic Area (“EEA”), the UK, or Switzerland, we will do one of two things:
In some cases, the authorities of a country may have determined that the laws of other countries, territories or sectors within a country provide a level of protection equivalent to domestic law. You can see here the list of countries, including the Republic of Korea, territories and specified sectors that the European Commission recognized as providing an adequate level of protection for personal data, here the list of the UK, and here the list of Switzerland.
We are accountable for the protection of your Personal Data when we transfer it to others. We either send it to a country, territory or sector within a country that is recognized as providing the same level of personal data protection as the country of origin, or use safeguards like the Data Privacy Framework (as defined below), Binding Corporate Rules or the Standard Contractual Clauses (also known as the “SCCs”) approved by the European Commission under Article 46.2 of the GDPR, with necessary adjustments for transfers from the UK or Switzerland, or use specific transfer instruments like the UK International Data Transfer Agreement.
We may disclose your Personal Data to the extent required by law, or if we have a good-faith belief that we need to disclose it in order to comply with official investigations or legal proceedings (whether initiated by governmental/law enforcement officials, or private parties). If we have to disclose your Personal Data to governmental/law enforcement officials, we may not be able to ensure that those officials will maintain the privacy and security of your Personal Data.
We may also disclose your Personal Data if we transfer all or some of our company’s business interests, assets, or both, or in connection with a corporate restructuring. Finally, we may disclose your Personal Data to our subsidiaries or affiliates, but only if necessary for business purposes, as described in the section above.
We reserve the right to use, transfer, and share aggregated, anonymous data for any legal purpose. Such data does not include any Personal Data. The purposes may include analyzing usage trends or seeking compatible advertisers, sponsors, and customers.
You have specific rights regarding your Personal Data that we collect and process. Please note that you can only exercise these rights with respect to Personal Data that we process about you when we act as a data controller or as a “business” under the CCPA. To exercise your rights with respect to information processed by us on behalf of one of our customers, please read the privacy policy of that Customer.
This is called the right to be informed. It means that you have the right to obtain from us all information regarding our data processing activities that concern you (or that of your child), such as how we collect and use your Personal Data, how long we will keep it, and who it will be shared with, among other things.
We are informing you of how we process your Personal Data with this Policy.
This is called the right of access. This right allows you to (1) get confirmation of whether we process Personal Data about you (2) ask for full details of the Personal Data we hold about you and certain related information; (3) get a copy or access to the Personal Data
You have the right to obtain from us, including confirmation of whether or not we process Personal Data concerning you, and, where that is the case, a copy or access to the Personal Data and certain related information.
Once we receive and confirm that the request came from you or your authorized agent, we will disclose to you:
Under some circumstances, we may deny your access request. In that event, we will respond to you with the reason for the denial.
For security and legal compliance, we cannot disclose certain sensitive information like Social Security numbers, driver’s license numbers, financial account numbers, health insurance or medical IDs, passwords, or security questions and answers. However, we can inform you if we have such information without disclosing specific details.
This is called the right to rectification. It gives you the right to ask us to correct without undue delay anything that you think is wrong with the Personal Data we have on file about you (or your child), and to complete any incomplete Personal Data.
If your account settings do not allow you to change the information yourself, please contact us and we will do our best to change the Personal Data for you.
This is called the right to erasure, right to deletion, or the right to be forgotten. This right means you can ask for your Personal Data to be deleted.
Sometimes we can delete your information, but other times it is not possible for either technical or legal reasons. If that is the case, we will consider if we can limit how we use it. We will also inform you of our reason for denying your deletion request.
This is called the right to restrict processing. It is the right to ask us to only use or store your Personal Data for certain purposes. You have this right in certain instances, such as where you believe the data is inaccurate or the processing activity is unlawful.
This is called the right to object. This is your right to tell us to stop using your Personal Data. You have this right where we rely on a legitimate interest of ours (or of a third party). You may also object at any time to the processing of your Personal Data for direct marketing purposes.
We will stop processing the relevant Personal Data unless: (i) we have compelling legitimate grounds for the processing that override your interests, rights, or freedoms; or (ii) we need to continue processing your Personal Data to establish, exercise, or defend a legal claim.
This is called the right to data portability. It is the right to ask for and receive a portable copy of your Personal Data that you have given us or that you have generated by using our Service, so that you can:
We will provide your Personal Data in a structured, commonly used, and machine-readable format. When you request this information electronically, we will provide you a copy in electronic format.
Where we rely on your consent as the legal basis for processing your Personal Data, you may withdraw your consent at any time. If you withdraw your consent, our use of your Personal Data before you withdraw is still lawful.
If you have given consent for your details to be shared with a third party and wish to withdraw this consent, please also contact the relevant third party in order to change your preferences.
We will not discriminate against you for exercising any of your privacy rights. Unless the applicable data protection laws permit it, we will not:
To exercise any of the rights described above, please submit a request by contacting us by email at wemixfi_help@wemix.com.
In order to correctly respond to your privacy rights requests, we need to confirm that YOU made the request. Consequently, we may require additional information to confirm that you are who you say you are.
We will only use the Personal Data you provide us in a request to verify your identity or authority to make the request.
you are submitting a request on behalf of somebody else, we will need to verify your authority to act on behalf of that individual. When contacting us, please provide us with proof that the individual gave you signed permission to submit this request, a valid power of attorney on behalf of the individual, or proof of parental responsibility or legal guardianship. Alternatively, you may ask the individual to directly contact us by using the contact details above to verify their identity and confirm with us that they gave you permission to submit this request.
We will confirm the receipt of your request within ten (10) business days and, in that communication, we will also describe our identity verification process (if needed) and when you should expect a response, unless we have already granted or denied the request.
Please allow us up to a month to reply to your requests from the day we received your request. If we need more time (up to 90 days in total), we will inform you of the reason why and the extension period in writing.
If we cannot satisfy a request, we will explain why in our response. For data portability requests, we will choose a format to provide your Personal Data that is readily useable and should allow you to transmit the information from one entity to another entity without difficulty.
We will not charge a fee for processing or responding to your requests. However, we may charge a fee if we determine that your request is excessive, repetitive, or manifestly unfounded. In those cases, we will tell you why we made that determination and provide you with a cost estimate before completing your request.
We are strongly committed to keeping your Personal Data safe. We have implemented and will maintain technical, administrative, and physical measures that are reasonably designed to help protect your Personal Data from unauthorized processing. Unauthorized processing includes unauthorized access, exfiltration, theft, disclosure, alteration, or destruction. Some of those measures include encryption and redaction and we also have dedicated teams to look after information security and privacy.
If the EU or UK General Data Protection Regulation applies to our processing of your Personal Data, you have the right to lodge a complaint with a supervisory authority if you are not satisfied with how we process your Personal Data.
Specifically, you can lodge a complaint in the Member State of the European Union of your habitual residence, place of work, or the alleged violation of the GDPR. In the UK, you can lodge a complaint with the UK Information Commissioner’s Office.
If we make any material change to this Policy, we will post the revised Policy to this web page. We will also update the “Effective” date. By continuing to use our service after we post any of these changes, you accept the modified Policy.
If you have any questions about this Policy or wish to contact the Company regarding your personal data or concerns you have about this Policy, please send us by email at wemixfi_help@wemix.com.
Please allow up to one month for us to reply.
We have appointed VeraSafe as our representative in the EU for data protection matters. While you may also contact us, VeraSafe can be contacted on matters related to the processing of Personal Data.
We have appointed VeraSafe as our representative in the UK for data protection matters. While you may also contact us, VeraSafe can be contacted on matters related to the processing of Personal Data.